Privacy Policy

1 Who We Are

NYC Fly Wheels Inc. is a medical wheelchair transportation (ambulette) company serving New York City and surrounding areas. We provide non-emergency medical transport, door-to-door wheelchair service, stretcher van service, and related accessible transportation services.

Business Address: 208-01 Northern Blvd, Queens, NY 11361
Phone: 212-457-1907
Email: info@nycflywheels.com

2 Information We Collect

We collect personal information only when you voluntarily submit it through our website — for example, when you fill out our ride booking form. We do not require you to create an account or log in to use our website.

The personal information we may collect includes:

• Full name of the passenger or contact person
• Phone number
• Email address
• Pickup and drop-off address
• Date and time of requested ride
• Type of service needed (e.g., ambulette, stretcher van, two-person assist)
• Health-related information relevant to your transport needs (e.g., use of wheelchair, stair assistance needs, passenger weight for equipment planning)
• Special instructions or notes you choose to provide

We also automatically collect limited technical data when you visit our website, such as your browser type, device type, IP address, pages visited, and time spent on the site. This data is collected through cookies and similar technologies (see Section 7).

3 How We Use Your Information

We use the personal information you provide for the following purposes:

• To process and confirm your ride booking
• To communicate with you about your reservation, including confirmations, updates, and follow-ups
• To coordinate transportation logistics and dispatch drivers appropriately
• To respond to your inquiries and provide customer support
• To improve our website and services based on usage patterns
• To comply with applicable legal obligations

We do not use your personal information for automated decision-making or profiling.

4 SMS / Text Message Consent

When you provide your phone number, we may use it to send you:

• Booking confirmations and reminders
• Driver arrival notifications
• Service updates related to your scheduled trip

We will never sell or share your phone number or SMS consent data with any third-party marketing companies, affiliates, or advertisers.

5 How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share your information with trusted third-party vendors (such as our website hosting provider or booking platform) who help us operate our business. These vendors are bound by confidentiality obligations and are not permitted to use your data for any other purpose.
• Legal Compliance: We may disclose your information if required by law, court order, or government authority, or to protect the safety and rights of our clients and staff.
• Business Transfers: If NYC Fly Wheels Inc. is involved in a merger or acquisition, your information may be transferred as part of that transaction. We will notify you if this occurs.

We will never share your information with third parties for marketing or advertising purposes.

6 Health-Related Information

Some information you provide in our booking form — such as mobility needs, passenger weight, or stair-assist requirements — may be considered health-related. We collect this information solely to ensure safe and appropriate transportation for the passenger.

This information is kept strictly confidential and is only shared with the drivers and staff assigned to your trip. We do not sell or disclose health-related information to any outside party.

Please note that NYC Fly Wheels Inc. is a transportation company, not a healthcare provider, and this policy does not constitute a HIPAA Business Associate Agreement. If you have specific HIPAA-related needs, please contact us directly.

7 Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. Cookies are small text files stored on your device.

We may use the following types of cookies:

• Essential Cookies: Required for the website to function properly (e.g., form submissions).
• Analytics Cookies: Used to understand how visitors interact with our website (e.g., Google Analytics). Data is aggregated and anonymized.
• Marketing Cookies: Used to show relevant ads on other platforms (e.g., Google Ads remarketing). You may opt out at any time.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

8 Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. Our website uses HTTPS encryption, and access to personal data is restricted to authorized personnel only.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use caution when sharing sensitive information online.

9 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including completing your ride, maintaining business records, and complying with legal obligations.

If you would like your information deleted from our records, please contact us at info@nycflywheels.com.

10 Your Rights

As a user, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request corrections to inaccurate or incomplete information.
• Right to Deletion: You may request that we delete your personal information, subject to legal retention requirements.
• Right to Opt Out of SMS: You may opt out of receiving text messages at any time by replying STOP or contacting us directly.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us at info@nycflywheels.com or call 212-457-1907.

11 Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us immediately and we will delete it.

12 Third-Party Links

Our website may contain links to third-party websites (such as Google Maps or review platforms). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

13 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Your continued use of our website after any changes constitutes your acceptance of the updated policy.

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

• Company: NYC Fly Wheels Inc.
• Address: 208-01 Northern Blvd, Queens, NY 11361
• Phone: 212-457-1907
• Email: info@nycflywheels.com
• Website: www.nycflywheels.com